Business Consultancy

OPERATIONAL PERFORMANCE

Being able to provide a consistent quality offering and experience to your guests is pivotal to ensuring your guests return again and again.  I can provide you with a fresh eyes approach to your business and provide you with the tools and support help you maximise your sales. Some of the areas I  can assist you with;

• Kitchen Performance, Process Design.

• Customer service-getting the basics right and beyond...

• Implementing Standard Operating Procedures to ensure a consistent customer experience and predictable outcomes.

• Mystery Shopper, Standards and Auditing programmes.

• Promotion, Marketing and Digital Marketing.

• Setting your Front and Back of House Areas up for success and efficiency.

BUSINESS PERFORMANCE

The margins in hospitality can be  notoriously low. Whether you are a start-up or want a pair of fresh eyes, I can help you understand the areas which are costing you money, give you and your team the tools to bring better predictability back to your business and help you implement the changes.

I will conduct a route and branch analysis of your business operationally and financially to understand the nuances of your operation identifying opportunities for efficiency and provide you with a road map and the tools for continuous improvement.

Below are a selection of the areas which I can assist you with;

• Sales Growth-Identify proven techniques which will help you grow your average transaction spend and increase your revenue at pivotal parts of the day. 

• Margin Projection

• Inventory Management, Protection and Procurement. 

• Labour and Scheduling-Building a lean labour structure without compromising service.

• Preparing your business for expansion.

Mystery Shopper and Store Operations Audits.

Implementing and Audit or Mystery Shopper Programme for your business is a great way to temperature check your business and will often allow you to pre-empt potential issues in the future.

i can provide you with a robust auditing  programme which has been created entirely for your operation and is based on your requirements, carried out at a frequency of your choosing.

Area's Which i provide audit support with are detailed below; 

• Mystery Shopper, Customer Service and Store Standards

• Back of House, Food and Health and safety Audit.

• Brand Standards Audit.

• Cash Management, Inventory and Security Audit.

OPERATIONAL SUPPORT/MENTORING

With over 20 years experience in the food service industry there are very few challenges which i haven't faced.  I can provide you and your management team with the expertise, tools and support to take you through what are often challenging situations quickly and cost effectively. 

Some of the areas where I can assist are detailed below;​

• Menu Development and Food Quality Management

• HR Training and Support

  • Recruitment and Selection

  • HR Policy Development and Revision, TUPE

  • Performance Management (Design and Training)

  • Conducting Independent Workplace Investigations

• Food & Heath and Safety Management

• Engagement with external bodies (EHO/HSA/Legal)